Can I complete the self-exclusion form on behalf of a family member or friend?
No — self-exclusion in South Africa is a voluntary personal decision and the form must generally be completed and signed by the person[…]
What happens if a casino receives my self-exclusion form but ignores it and still lets me gamble? What can I do legally?
Licensed casinos and betting operators in South Africa must honour a valid self-exclusion request. Ignoring it is a serious breach of their licence[…]
Can I self-exclude from some casinos and not others?
No. Self-exclusion in South Africa is often reported to the National Gambling Board. A full national exclusion across all licensed operators is affected[…]
How do I self-exclude?
Contact any licensed gambling operator’s responsible gambling team or phone the National Responsible Gambling Programme toll-free on 0800 006 008. They will guide[…]
Why is self-exclusion so useful?
Self-exclusion gives you a protected “time-out” to break the gambling cycle, seek counselling, and regain control. It removes easy access to gambling, reduces[…]
What is self-exclusion and how does it work in South Africa?
Self-exclusion is a free, legal programme that lets you voluntarily ban yourself from gambling activities. You can apply for exclusion from a specific[…]
Need Help?
Need immediate help or want support?
The National Responsible Gambling Programme (NRGP) offers free, confidential counselling and support 24/7.
Call toll-free: 0800 006 008
WhatsApp/SMS “HELP” to: 076 675 0710
Email: helpline@responsiblegambling.org.za
Visit: https://responsiblegambling.org.za/
Important: This site provides paid assistance to submit self-exclusion requests to selected online casinos on your behalf. It is not an official national self-exclusion register. For formal exclusion through South African regulators and provincial boards, please contact the NRGP or your gambling operators directly.
Phone
helpline@responsiblegambling.org.za
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