Last updated: 28 March 2026

Stop Gambling SA (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information responsibly in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African laws.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, submit forms, contact us, or use our services related to gambling harm prevention and support.

1. What Personal Information We Collect

We may collect the following types of personal information directly from you:

• Full name
• Email address
• Contact number (telephone)
• Any information you voluntarily provide in forms, messages, or support requests (e.g., details about your situation if you seek help)
• Technical information such as IP address, browser type, and pages visited (via cookies or analytics tools)

We only collect information that is adequate, relevant, and not excessive for the specific purpose.

2. Purpose of Collecting and Processing Your Information

We process your personal information only for the purposes for which you provide consent or as required by law. These purposes typically include:

• Responding to your enquiries or support requests
• Providing information, resources, or assistance related to gambling harm prevention and recovery
• Processing form submissions (such as contact or self-help forms)
• Improving our website and services (using anonymised or aggregated data where possible)
• Complying with legal obligations

We will not use your personal information for any other purpose without obtaining your further explicit consent.

3. Consent and Lawful Processing

By submitting any form or providing your information on our website, you consent to the collection and processing of your personal information for the stated purposes. You have the right to withdraw your consent at any time by contacting us (details below). Withdrawal of consent will not affect the lawfulness of processing based on consent before the withdrawal. We process your information in line with the eight conditions for lawful processing under POPIA, including accountability, purpose specification, and security safeguards.

4. Sharing or Disclosure of Your Information

We do not sell, rent, or share your personal information with third parties for marketing or any unrelated purposes.

Your information may only be disclosed:

• To trusted service providers (operators) who assist us in operating the website or providing support services, under strict confidentiality agreements that comply with POPIA
• Where required by law (e.g., court order or regulatory authority)
• To protect the rights, property, or safety of Stop Gambling SA, our users, or the public

We do not transfer or share your personal information outside of the Republic of South Africa without your explicit consent or unless strictly necessary and protected by appropriate safeguards.

5. Storage and Security of Your Information

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. Your information is stored securely within South Africa for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Once no longer needed, it will be securely deleted or anonymised.

6. Your Rights Under POPIA

As a data subject, you have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of inaccurate, irrelevant, or excessive information
• Object to the processing of your personal information
• Withdraw consent
• Lodge a complaint with the Information Regulator

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before processing your request.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve user experience. You can manage cookie preferences through your browser settings. We do not use cookies for targeted advertising.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the “Last updated” date.

9. Contact Us / Information Officer

If you have any questions about this Privacy Policy, your personal information, or wish to exercise your rights, please contact our Information Officer: Stop Gambling SA
Email: info@stopgamblingsa.co.za
You may also contact the Information Regulator (South Africa) if you are not satisfied with how we handle your request:

• Website: https://inforegulator.org.za/
• Email: complaints@inforegulator.org.za

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.